Some people say that the most surprise events make for the best stories, and in our case, our experience with Air New Zealand exemplifies exactly that!
We had originally booked a flight from Lisbon to Zürich connecting to LA which ultimately fell through when our Lisbon to Zürich segment flight was late. This change of plans meant that we lost our connection before we even started our journey.
Booking and Airport Experience
A United Airlines ticket agent at the Lisbon airport took pity on us and decided to book us on the next available flight to London where we would then fly Air New Zealand from London straight to LA.
Needless to say, I was grateful that we were flying Business Class on accumulated points, so I didn’t have to worry about things like last-minute seating arrangements and accommodations for our son with autism.
Upon arrival at Heathrow International Airport, we got access to Air New Zealand’s quality Business Lounge which provided us with plenty of options to eat and drink. The lounge even offers gluten-free choices, not to mention free WiFi.
Boarding and First Impressions
We were able to pre-board first as part of the accommodation for autism and also because we had Business Class seats. Next, they welcomed us on board by the friendly and enthusiastic crew that helped us with luggage and offered us a glass of champagne or cider.
We then actually started to notice many of the subtle differences that make Air New Zealand a fabulous company, commencing with the continuous smiling staff and their charming Kiwi accents.
As frequent travelers, we have flown in all classes including First, Business, and Economy. It is safe to say that the seat on the Air New Zealand Boeing 777 300 that reclines into a full bed was, and is, the most comfortable we’ve experienced to date.
Amenities and Entertainment
We received two pillows and a hypoallergenic comforter. The Business Class TV screens are large and can be moved and adjusted to your position, and the recharging station is located directly in front of you (we love when you don’t have to bend down and search for it under the seat). Our son with autism couldn’t get enough of the entertainment console!
Air New Zealand has, hands down, the most engaging safety video we have ever watched. Everyone around us was apparently paying attention and even testing the different functions from the comfort of their seats.
Passengers can create their personal playlist of movies they want to watch during the flight as well as order whatever food and drinks they wish.
Furthermore, the airline has added informative clips about your intended destination including immigration forms and a concierge service on board to help with your vacation plans. In fact, you could even provide feedback about the service from the comfort of your seat—not that we had reason to complain.
Sleeping in Comfort and Class
Maybe the reason we felt so pampered on Air New Zealand was the fact that this airline, unlike many others, actually makes your bed when you’re ready to sleep.
The cabin staff members come with bed linens and make your bed. When you’re done with the linens, you can press the call button and have them whisked away.
Our son with autism had a stomach ache, and the flight attendants couldn’t be nicer. They made him chamomile tea and even offered him an over-the-counter heartburn medication.
The aircraft we were on also featured the famous Skycouch in the Economy Premium Class cabin. The Skycouch is a perfect choice for families, especially those with younger kids, and provides comfort at budget pricing.
Impeccable Customer Service
At this point, I should mention that this is the first airline that didn’t scold me for taking pictures, but instead mentioned how they enjoy working with bloggers.
The Airline Amenity Kit features Clinique cosmetic products and the flight attendants also distribute a kid-friendly coloring kit to entertain children the old-fashioned way.
The special touches are visible everywhere starting from the largest cabin galley up to the whimsical bathrooms with a window view.
Everything about the Business Class on Air New Zealand was top-notch, starting with the entertainment and continuing with the wine choices and food (don’t skip the dessert; it is heavenly). And, of course, there was the gracious and punctual service provided by the crew.
Overall, our experience was excellent and needless to say we were sad to leave the plane once we landed in LA. Parents with kids with autism should definitely put Air New Zealand on their radar, as they are so incredibly accommodating and polite.